Privacy policy
This policy explains how BaoBao SIM handles information you provide when you visit the website, create an account, or register for launch.
Information we collect
We receive your account details, such as name, email address, authentication identifiers and account status; launch registration and trip planning information you submit; messages you send us; and technical information such as IP address, browser, device, and security logs. We do not currently collect payment details or provision an eSIM through this site.
Why we use it
We use this information to create and secure accounts, manage launch registrations, respond to support requests, provide the trip planning features you choose, maintain and protect the website, and comply with legal obligations. We send promotional email only where we have a lawful basis or your consent; promotional messages include an unsubscribe option.
Service providers and transfers
We use Clerk for account authentication, Supabase for application records, and Vercel for website hosting. They process information on our behalf under their own infrastructure and may process it outside your province or Canada, where different laws may apply. We may disclose information when required by law or to protect the security of the service. We do not sell personal information.
Cookies and security
Essential authentication and security cookies help accounts work. See our cookie policy for more detail. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Retention and your choices
We retain information only as long as needed for the purposes above and any applicable legal or security obligations. You may request access, correction, or deletion of your personal information, subject to legal exceptions, by writing to hello@baobaosim.com. You may withdraw consent where applicable; this can affect features that need the information.
Updates and contact
We will update this page when our practices change materially and display the revised date. Contact our privacy team at hello@baobaosim.com with privacy questions or complaints.